Conflict In The Workplace

Date: Jan 2nd , 2002 To: Brian B, Manager of Trade Finance Dept, rudiment restrain Banking Corporation From: Iris Cai CONFLICT IN THE body of work priming coat XYZ Company Limited (XYZ) is one of our main customers. We engender been providing sell finance and remittance services to them since our depone was established in 1980. XYZ always expected our bank to succeed services timely, fitly and free of errors. Now, Kitty and Nina ar prudent for processing XYZs operations. As a supervisor, I am compulsory to ensure their training of banking services in both customers and banks interests and amour with customers. Our long-term race with XYZ is basically sound and satisfactory. Recently, however, our rapport was confronting a great challenge. In the past month, applications from XYZ always arrived around 4:00p.m, which was far set in motionation our daily cutoff time (3:00pm). However, we are strongly request by the customer to handle the new-fangled appl ications within the alike day. At all times, we had to strive to eat them until the last minute. The cannonball along handling caused us almost unnecessary mistakes leading to umteen complaints from XYZ.

Meanwhile, my staff and I began to birth the following as a result of the conflict: ·          melodic line ·         Decreased job contentment ·         Demotivation ·         Low self-esteem hint CAUSE OF PROBLEM In order to resolve the conflict, we have to identify the cause of it in the first place. After discussions with XYZ, we found that the reason for the delay application lies in XYZs newly unquestionable customer, TCL (TCL). As a tiro in the int! ernational trade, TCL had to give plenty of time and efforts on preparing the documents to XYZ. As a result, XYZ failed to consider our cutoff time erstwhile the transactions dealt with were concerning TCL. DESIGNING OPTIONS: ground on the above evaluation, we launched a team brainstorming session and put forward the following... If you expect to get a teeming essay, order it on our website: OrderEssay.net

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